How Can I Obtain A Copy Of My Medical Record?

Medical Records can be obtained one of two ways:

1. MyHealthOnePatient Portal

Manage your health by viewing and printing hospital visits, hospital lab results and your health profile.

2. Patient Requests

Requestsfor medical records will be processed by Ciox, at a Centralized Processing Center in Orange Park, Florida. If you are interested in obtaining a copy of your medical records, please print and complete the following form and send it to:

Parallon Business Performance Group Attn: Ciox Release of Information
335 Crossing Blvd, Plaza II
Orange Park, Florida 32073

PDF's coming soon...

Urgent Requests – Records for your Physician

  • Physician offices may request records via fax: (855) 668-0697
  • Requests must be on an office fax cover sheet or letter head and include:
    • Patient Name
    • DOB
    • Date of Visit
    • Facility Name
    • Specific Documentation/Reports Being Requested
  • Please indicate “STAT” for all urgent requests
  • For questions please call 1-888-616-5721 Option 6

Attorney, Disability, Insurance and Third Party Requests

  • We cannot accept faxed requests
  • All Requests must be mailed directly to:

    Parallon Business Performance Group Attn: Ciox Release of Information
    335 Crossing Blvd, Plaza II
    Orange Park, Florida 32073

Records will be shipped within 5-7 Business days. Should you need to check the status of your request, please call 1-888-616-5721 Option 6